AI conversation closure: Contact Discarded vs. Objective Not Met
The AI agent now distinguishes between discarding a contact and simply not meeting its objective, so valid contacts aren't lost by mistake.
Funcionalidades
12 articles
12 articles
The AI agent now distinguishes between discarding a contact and simply not meeting its objective, so valid contacts aren't lost by mistake.
Automatic transcription, sentiment analysis, and AI-generated summaries for call recordings in Vixiees.
From the Help button in the sidebar you can instantly open the AI Help assistant to solve questions or issues, or go to the Help center.
Configure backoffice and middleoffice teams to distribute tasks among specialized groups, separating operations from the main sales team.
Turn on browser notifications to get alerted the moment a new task becomes available, without having to watch the dashboard.
Manage call recording storage in Vixiees: retention policies, access permissions, and GDPR considerations.
Turning on āNever cancelsā on a task template blocks all automatic activity for that contact (tasks, WhatsApp, email, calls) until itās completed.
Assign specific phone numbers to Sales Brains (Playbooks) to route inbound calls to the correct team.
How the āAsk AIā button in the Help panel works: what message the agent sends automatically and how to use it to get better answers.
Inbound calls have maximum priority and are never blocked by existing tasks in the system.
Create and manage structured scripts to guide sales reps during task execution, with step-by-step instructions, checklists, and decision options.
Capture leads from any website's forms with the JavaScript Web Snippet, including UTM parameters and custom field mapping.