This article explains the artificial intelligence-based call analysis features available in Vixiees, including automatic transcription, sentiment analysis, and summary generation.
Automatic Transcription
Vixiees automatically converts call audio into text, making it easy to review and analyze.
How It Works
- The call is recorded (if recording is enabled)
- The audio is sent to the transcription service
- The speaker is identified (salesperson vs. contact)
- The transcribed text is linked to the recording
Requirements
- Call recording enabled in the account
- Transcription feature activated by the administrator
- Minimum call duration: 60 seconds
- Monthly minute limit according to contracted plan
Speaker Separation
The system automatically distinguishes between:
- Agent: The salesperson who makes or receives the call
- Contact: The person on the other end of the line
This separation allows analyzing what each participant said independently.
Sentiment Analysis
Each sentence of the transcription is analyzed to determine its emotional tone.
Sentiment Scale
| Score | Indicator | Color |
|---|---|---|
| > 0.6 | Very satisfied | Green |
| 0.2 to 0.6 | Satisfied | Blue |
| -0.2 to 0.2 | Neutral | Gray |
| -0.6 to -0.2 | Unsatisfied | Orange |
| < -0.6 | Very unsatisfied | Red |
Visualization
- Each sentence in the transcription shows its sentiment
- Sentences are highlighted with colors based on tone
- Hovering shows the exact score
- A general icon indicates the predominant sentiment of the call
Automatic Alerts
If the overall sentiment of a call is very negative (< -0.25), the system automatically generates a quality incident for review.
AI-Generated Summaries
The system automatically generates three types of information from each call:
Summary
- Maximum 3 key points from the conversation
- Focused on customer information
- Removes generic or irrelevant details
Next Actions
- Follow-up actions identified in the conversation
- Based on commitments or agreements mentioned
- Only includes relevant and specific actions
Improvement Tips
- Suggestions for the salesperson based on the call
- Aimed at improving future interactions
- Contextualized to the specific content of the conversation
Summaries are shown with the "Powered by AI" indicator to distinguish them from manual content.
Where to View the Analysis
Contact Activity Feed
In the contact's history, each call with analysis shows:
- Button to expand the transcription
- Summary, actions, and tips sections
- Overall sentiment indicator
- Audio player with the recording
Recordings Tab
In the contact profile, the "Recordings" tab lists all recordings with their associated transcriptions and analyses.
Limitations
- Minimum duration: Calls shorter than 60 seconds are not transcribed
- Asynchronous processing: The transcription is not available instantly
- Language: The system is optimized for Spanish
- Monthly limit: Once reached, no new transcriptions are processed until the following month
Conclusion
AI call analysis transforms audio recordings into actionable insights. The combination of transcription, sentiment analysis, and automatic summaries allows commercial teams to continuously improve their performance.
Relevant Scenarios
- Salesperson training: AI tips provide personalized coaching
- Quality control: Automatic alerts identify problematic calls
- Agreement follow-up: Suggested actions prevent commitments from being forgotten
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