7 articles
SMS sending uses the same template system as email and WhatsApp: the sender is a free-text field (not an account phone number), and cost is billed per 160-character part, with no external integration needed.
With the 400 prefix, customers can tell a call is commercial before they pick up. Reaching out fast, giving notice by SMS, and working with sequences helps keep your answer rate up.
How to turn on WhatsApp calling, request a contact's permission, and call them or receive their calls from Vixiees.
Learn about the retention periods for multimedia files in WhatsApp (7 days for received files, 30 days for sent files) and how to download them before they expire.
WhatsApp messages from people who identify themselves with a username instead of a phone number now reach your inbox, and you can reply to them as usual.
Understand the "approved" and "pending" statuses of your WhatsApp templates on Meta and how they affect your automated campaigns.
Create WhatsApp templates that automatically personalize with specific contact information using custom fields