5 articles
SMS sending uses the same template system as email and WhatsApp: the sender is a free-text field (not an account phone number), and cost is billed per 160-character part, with no external integration needed.
Learn about the retention periods for multimedia files in WhatsApp (7 days for received files, 30 days for sent files) and how to download them before they expire.
WhatsApp messages from people who identify themselves with a username instead of a phone number now reach your inbox, and you can reply to them as usual.
Understand the "approved" and "pending" statuses of your WhatsApp templates on Meta and how they affect your automated campaigns.
Create WhatsApp templates that automatically personalize with specific contact information using custom fields