Vixiees allows you to connect Google Workspace (Gmail) accounts to send and receive emails directly from the platform, keeping all communication history with contacts in one place.
Prerequisites
To use the Google email integration:
- Google Workspace or Gmail account
- Administrator permissions in Vixiees (to configure)
- Access to the integrations settings
Connect Google Workspace
Steps to connect
- Go to Settings > Integrations > Google Workspace
- Click Connect with Google
- Select your Google account
- Authorize the requested permissions:
- Confirm the connection
Required permissions
| Permission | Use |
|---|---|
| Read emails | Receive contact emails in Vixiees |
| Send emails | Send emails from Vixiees |
| Profile | Identify your account |
Permissions are requested with "offline access" to keep the connection active.
Sending emails
Once connected, you can send emails from:
- The contact's profile
- An active task
- Playbook automatic actions
Email fields
| Field | Description |
|---|---|
| To | Contact's email (or custom) |
| CC | Copy to other recipients |
| BCC | Blind copy |
| Subject | Required |
| Body | Message content |
| Attachments | Allowed files |
Supported attachments
- Documents: PDF, DOC, DOCX, XLS, XLSX
- Images: JPG, PNG, GIF
- Other formats depending on configuration
Receiving emails
Emails you receive from contacts automatically appear in Vixiees:
- An "Incoming email" task is created
- The email is associated with the corresponding contact
- It appears in the communication history
Synchronization
- Emails sync in real time via webhooks
- Google notifies Vixiees when a new email arrives
- Processing is automatic and instant
Email signatures
You can configure custom signatures:
Per-user signature
Each sales rep can have their own signature with:
- Name and position
- Contact details
- Logo or image
- Custom HTML
Account signature
The administrator can define a default signature for the entire account.
Dynamic variables
Signatures support variables that are filled in automatically:
{{user.name}}- User's name{{user.email}}- User's email
Per-user configuration
Each user can:
- Connect their own Google account
- Configure their personal signature
- See only emails from their assigned contacts
Connection status
You can check the status in Settings > My account:
| Status | Meaning |
|---|---|
| Connected | Everything working correctly |
| Disconnected | Needs reconnection |
| Error | Permission issues |
Common errors and solutions
"Email service unavailable"
Cause: The user has no connected email or permissions expired.
Solution: Reconnect the Google account from Settings.
"Contact has not given consent"
Cause: The email opt-in field is disabled.
Solution: Activate consent in the contact's profile.
"Authorization error"
Cause: The Google token expired or was revoked.
Solution:
- Go to Settings > Integrations
- Disconnect Google Workspace
- Reconnect
"Recipient address required"
Cause: The contact's email is empty or invalid.
Solution: Check and correct the email in the contact's profile.
CRM synchronization
Sent and received emails sync with:
- HubSpot: As email activities
- Pipedrive: As deal-associated activities
This keeps the full history in both platforms.
Conclusion
The Google Workspace integration allows you to:
- Send emails directly from Vixiees
- Receive contact emails automatically
- Keep all history in one place
- Customize signatures per user or account
- Sync with your CRM
Relevant scenarios
- Lead follow-up: Personalized emails with full history
- Sales teams: Each sales rep uses their own email
- Automations: Automatic email sending from playbooks
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