To send WhatsApp messages from Vixiees, you need to have a valid payment method configured in Meta Business Manager. This configuration is done outside of Vixiees, directly on Meta's platform.
1. Delegated payment model
Vixiees uses a delegated payment model, which means:
- WhatsApp message billing is managed directly in Meta Business Manager
- Vixiees does not charge for WhatsApp messages (they are included in the subscription)
- Message costs are charged by Meta according to their current rates
- There is no WhatsApp payment configuration within Vixiees
2. Requirements before connecting WhatsApp
Before linking your WhatsApp Business account with Vixiees, you must have:
- An active Meta Business Manager account
- A created WhatsApp Business Account (WABA)
- A valid payment method added to the WABA
- The account in "Approved" status
If you try to register a phone number without a configured payment method, the operation will fail.
3. How to configure payment in Meta
To add a payment method to your WhatsApp Business account:
- Access Meta Business Manager: https://business.facebook.com/settings
- Go to the payments settings section
- Add a credit card, debit card, or bank account
- Associate the payment method with your WhatsApp Business Account (WABA)
4. Verifying payment status
From Vixiees it is not possible to verify whether the payment method is correctly configured. If you experience issues sending messages, check in Meta Business Manager:
- That the payment method is active
- That there are no rejected or pending payments
- That the WhatsApp Business account is in good standing
5. Message rates
Meta charges per message based on:
- The recipient's country
- The type of conversation (initiated by user or business)
- Whether a template or session message is used
Current rates are available in Meta's official documentation for WhatsApp Cloud API.
Conclusion
Payment configuration for WhatsApp is done exclusively in Meta Business Manager. Vixiees acts as a technical intermediary but does not manage message billing. Make sure you have a valid payment method before connecting your WhatsApp number to Vixiees.
Relevant scenarios
- Companies that need to send large volumes of WhatsApp templates
- Businesses that want to control their messaging costs separately from the Vixiees subscription
- Teams that need detailed billing by country or message type
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