Contact Workflows can now trigger on an incoming email, an incoming call, or a missed call — previously this was only possible for an incoming WhatsApp message.
1. What changes
Three new triggers are added to the contact Workflow event picker: Email received, Call received, and Missed call.
2. How each one behaves
- Call received: fires for any inbound call, regardless of outcome (answered, unanswered, office closed, or redirected).
- Missed call: additionally fires when the call genuinely goes unanswered or the office is closed.
⚠️ A missed call fires both triggers at once. If a Workflow is subscribed to both "Call received" and "Missed call," it will run twice for that same call. The trigger picker itself shows a warning about this when you select "Call received."
- Calls redirected outside Vixiees only fire "Call received," never "Missed call" — once redirected, Vixiees can't know whether it was answered.
- Email received fires when an inbound email is processed. It's the only way to trigger a Workflow on an incoming email — the generic "field changed" trigger does not fire on the automatic "Last email received" field update.
Conclusion
You can now build Workflows that react to an incoming call or email the same way they already reacted to WhatsApp — just account for the double-fire on a missed call when designing your automation.
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